We have been empowering businesses with incomparable IT support for more than two decades.
Our best practise approach, rigorous process, robust infrastructure and friendly customer service has helped our clients reduce cost and increase business efficiencies – proving that we are the best in the business IT support provider. We take accountability of every solution we propose, making your IT headaches ours.
We are big on transparency and show you value for your investment even before starting our partnership. We just have a fixed monthly fee, transparent contract and straight forward goals to achieve. Here is our Idealogical service delivery process when we first get started with you.
We start with full IT infrastructure and network audit that will thoroughly diagnose the health of your IT infrastructure and security of your organization.
We present you with a documents technology blueprint that will align your IT needs with your business goals.
Our team of senior IT strategists will then study your IT blueprint to find the best strategic solutions that will fit your business requirements and your budget.
We will then action the agreed solutions in our best-practice custom process with no downtime during the execution and transition phase. Before we even start execution, you will have an action plan outlining a detailed schedule, so you are informed and aware of every stage.
Once we have the base covered, we become your IT partner providing on-going support to you and your IT infrastructure. Whether it is network monitoring, cloud upgrade or a custom solution, our team of experts will be there for you every step of the way.
Here is our process of offering proactive and reactive on-going support: